Refund Policy

Returns and Refund Policy

If you change your mind about any item(s), for any reason, within 30 days of your order you can return any item, at your own cost, for a full refund or exchange (additional charges may apply if replacement item(s) are more expensive).  It is a condition of this policy that items are returned in their original manufacturers packaging containing all the original contents.  Please, therefore, ensure you retain all packaging and inserts for the entire 30 day returns period.

Where an item(s) has been delivered incorrectly or in a defective or damaged state you should notify us promptly, and within 7 days of delivery, of the issue. Where accepted we will cover the costs of the agreed return shipping method.  Dependent on the nature of the return we may need to inspect the item(s) before we can confirm acceptance of these shipping costs.

No matter the reason for return it is your responsibility to ensure all items are suitably packaged, to avoid any/further damage during their return to us, and, unless we agree to supply you with a pre-paid mailing label, are sent via a trackable and insured courier to the returns address we provide.  With the exception of any prepaid service, provided by us, we accept no liability for packages lost or damaged during transit.

Replacement item(s) will be despatched promptly after we have received, inspected and accepted your return item(s). Refunds will normally be received within 10 days of receipt, inspection and acceptance of returned item(s).This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days) and the time it takes us to process your return once we receive it (3 to 5 business days).

If you need to return an item, please contact us at [email protected] with your order number and details about the product(s) you would like to return. We will respond quickly with instructions for how to return items from your order.